After-Sales Service Process

English
After-Sales Service Process

 

With Defective Sample

01
Collect the information about the defective product,include the type,code,time,place and the defective product photos.
02
Preliminary analysis the problem and decide if take the samples of the defective products
03
Test and analysis the defective samples
04
Provide the analysis report of the defective product
05
Propose improvement measures or suggestions for the problem
06
Follow up on the status of the improved product
07
The customer confirms the quality of the improved product

 

Without Defective Sample

01
Collect the information about the defective product,include the type,code,time,place and the defective product photos.
02
Preliminary analysis the problem and decide if take the samples of the defective products
03
Test the spare parts with the same code
04
Provide the analysis report of the defective product
05
Propose improvement measures or suggestions for the problem
06
Follow up on the status of the improved product
07
The customer confirms the quality of the improved product
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